Bug reports,
How to write a bug report engineers can act on
The six things a report needs, and what to leave out.
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Articles on handling bug reports, deciding which feature requests to build, and letting AI agents help without losing control.
Bug reports,
How to merge duplicate bug reports without losing details
Ten users, one bug. How to group them and keep every original.
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Product operations,
Bug report or feature request? How to tell them apart
Four questions that sort a message in under a minute.
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AI agents,
Root cause analysis with AI agents: what to trust
A cause is a claim. Here is how much evidence it needs.
Read article ↗AI agents,
Read access and write access for AI agents
Where to draw the line, and why reading an issue is not permission to change it.
Read article ↗Product operations,
How to tell users their bug is fixed
When to send the reply, and when to say nothing.
Read article ↗Feature requests,
How to decide which feature requests to build
Votes count. Objections count too.
Read article ↗Bug reports,
What happens to a bug after a user reports it
One bug, followed from the first message to the reply the user receives.
Read article ↗AI agents,
Why AI agents should propose and people should approve
Where agents stop, and what only a person can approve.
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