Ask
Ask about your users, bugs or features. Sylvie answers from your data, cites each source and changes nothing.
Sylvie is the workspace for directing the work.
Sylvie is the ship of SylvieSI, a product of THE SHRIKS: the workspace where your team directs the work. Ask a question, investigate a bug, review a proposed change or schedule a recurring task. Sylvie keeps each goal, its plan and its findings together.
Follow an example ↓
SYLVIE
Start with a goal in plain words
Sylvie turns the goal into a plan and links it to the bugs, requests and changes involved. This example follows one goal.
The goal
Why do users keep getting two exports?
User messages
Find every sender who reported it.
Reproduction
Run the export and watch what happens.
Code
Check how the export is triggered.
Plan: find the cause
- Group the messages.
- Reproduce the bug.
- Trace the code.
Sylvie asks for more information if something is missing.
Proposed work
Fix it, with your approval.
Sylvie prepares a draft pull request. A person reviews and merges it.
The work goes on after the chat ends.
Four actions in every chat
Choose the action when you write. The goal and its work stay together.
Investigate
Start an investigation into a bug. Sylvie creates an Objective, plans the steps, gathers findings and says what is missing.
Execute
Prepare an action such as a Linear issue or a draft pull request. Sylvie shows the exact action, its risk and the approval it needs.
Schedule
Run a task on a schedule, such as a weekly review of new bug reports. Each run lists its result or its failure.
What else Sylvie includes
Eight features that sit around the chat.
Chats
Threads are grouped as Today, Yesterday, the previous 7 days, the previous 30 days and Pinned. Rename, pin or delete a thread.
Attachments
Attach files to a chat or to Assist. SylvieSI checks the type and size, and removes personal data before a model reads the file.
Objectives
A goal with a plan, evidence, linked chats and an outcome. Each Objective lists its blockers and the cases it touches.
Connectors
Connect Slack, Gmail, Linear, GitHub, Sentry and your model provider. Each shows its state, its permissions and its last health check.
On Going panel
Running work, approvals waiting for you and upcoming schedules, in a panel that stays open beside your chat.
Assist
A panel on every Customer Intelligence and Product Operations page. It answers questions about the open item and suggests prompts.
Search
Command K searches messages, customers, cases, ideas, work, changes, approvals, objectives and chats. Results follow your role.
Notifications
Choose decisions and failures, everything, or nothing. Notices arrive in the app and by email, and optionally in Slack.
Goals continue after the chat and report back.
A goal in Sylvie holds more than the last answer. It keeps what you asked, what a good result looks like, the sources found, the open questions, the plan and who acts next. The goal stays open after the chat ends, so running work, blockers and results are listed in one place, and each proposed change waits for review before it runs.
A scheduled task runs only with the permissions it was given.
An update from Sylvie
“The duplicate download is reproduced. The cause is probably a handler registered twice. A draft pull request is ready for review.”
Sylvie works with Mobius and Ouroboros
Ask Sylvie about a user or a change and it shows where the answer came from.
Users through Mobius
See the messages, the senders and the requests behind a pattern.
Engineering through Ouroboros
See the Case, the owner, the proposed change, the approval and the outcome.
When the cause cannot be found
Sylvie reports what it checked and what is missing, such as a tool that is not connected or data that is out of date. The Case stays open with a blocked item that names what is needed.
Request access to the pilot
Describe the bugs and requests your team handles each week.
Request access ↗