See every message
One view of everyone who wrote in, from every channel.
How each team uses SylvieSI
Support, product, engineering and leadership need different things from the same user message. SylvieSI gives each team its own view of the same work.
Built for SaaS and web product teams that hear from users in an app, in Slack or by email.
Tell users the truth about their bug
Support sees every message about a bug, its status and what to tell the sender. SylvieSI writes back when the fix has been checked.
Explore Mobius“Is this user’s bug being fixed?”
Follow the fix
The Case shows the cause, the owner and the state of the work.
Hear when it is done
The sender is updated after the fix is checked.
Decide what to build with both sides in view
Repeated requests become an Idea with the arguments for and against. You decide and write down why.
Follow requests into decisions“Is this feature worth building?”
See who is asking
How many senders, which accounts, in their own words.
See the objections
People who do not want it, and the workarounds they use today.
Make the call
Build, defer, decline or hand to engineering.
Start from a bug that is ready to fix
Engineers receive the reproduction, the likely cause, how certain it is, a test plan and a draft pull request.
Explore Ouroboros“What broke, and what is the fix?”
Start from a reproduction
The steps that trigger the bug, run by SylvieSI.
Review a draft change
A branch and a draft pull request. You merge.
Confirm the fix
SylvieSI re-runs the failing step on staging.
See requests become shipped work
Leaders see which bugs and requests were handled, what was approved and what changed.
Work with Sylvie“Are we fixing what users raise?”
See the queue
Open bugs and requests, by account and by age.
See who owns what
Proposed changes, owners and approvals waiting.
See the results
Which fixes held and which bugs came back.
Every team works from the same facts
Support, product and engineering use one set of items instead of three separate tools.
Support brings the message
The sender’s words enter as written.
Product decides what to build
An Idea carries the arguments for and against.
Engineering ships the change
The fix is reviewed, tested and confirmed.
Roles keep control
Owner, Admin, Product, Engineering, Support, Reviewer and Viewer decide who can act.
Request access to the pilot
Tell us how a bug or a request moves through your team today.
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